"I’ve had a Microsoft 365 account for $6.99 a month since 2015 without any issues. Recently, I stopped using a business credit card, and Microsoft started charging me twice a month, each time for $32. I’ve tried multiple times to resolve this by chatting with agents and even had a manager call me. He promised that another department would contact me within 24 hours, but nothing happened. Now, I have five $32 charges. I’ve even unsubscribed from Microsoft 365 in hopes of stopping these charges, but the issue is still unresolved. Microsoft’s customer service has been terrible, and this entire experience has been incredibly frustrating!"
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