The person I was speaking with had very very poor English. I was on the phone with her for 30 minutes. She tried Quick Assist it did't work. She said I had no internet connection. Then she asked me if I could log in to Google. I told her that is how I got to load quick assist. She then said she would transfer me to tech support which she ended up hanging up. She obviously did not know how to transfrer a call. She also did not give me an incident number
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