If I could give zero stars, I would!! Microsoft is an absolute shambles of a company. DO NOT ever take out an email account with Microsoft. My email account unfortunately was compromised and Microsoft has locked me out of my account. I understand they have to take security seriously and I respect that and agree that they should take steps into providing support regarding this, but I have spent months filling out numerous forms providing as much security information as possible (didn't even get one response off them from the numerous forms I sent off). I have been in contact with numerous Microsoft customer service team, all of them telling me to fill out security forms and being promised it would work, it doesn't, still no success and still no access to my emails. I have had an email account with Microsoft for over 19 years. I feel absolutely frustrated with the situation, as I use my email for personal and business use with extremely important information on my emails that I need and must gain access too on a daily basis. It has affected my job, and caused me a lot of stress. I feel that no matter how much information I provide them, how many times I speak to them, they are stopping me from gaining access to my emails. All Microsoft do, is provide their customers with an email address, that is it. All I want is to be able to gain access to my email and it has been an extremely upsetting and frustrated experience. I don't know if Microsoft will ever be able to let me gain access to my own emails ever again, but I know for a fact I will no longer be using them as a provider in the future and will warm a lot of people not to use them with the awful experience I have received. BE WARNED, NEVER EVER use Microsoft, if you wish to take out an email account.
Claim your business profile now and gain access to all features and respond to customer reviews.
