microsoft.com

1.3
1.3 Based on 980 reviews

...

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Wallace H.
Locked me out of my email account I…

Locked me out of my email account I made only for my Xbox live account. The recovery phone number was from about 4 years ago. I had to use their horrible automated account recovery service that asks questions I can answer without getting into the account. It makes me list emails and subject lines but I’ve never sent a single email through it. Now it won’t let me into my account and years worth of digital games I have paid for are wasted because I can’t login to the account on my Xbox. It is ridiculous. Makes it even worse that the account is my home Xbox account.

1
Date of experience: Aug 30, 2024

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