microsoft.com

1.3
1.3 Based on 980 reviews

...

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petit_Poney_PvP
Just complete and utter pain

Trying to get any help through their customer service options is more painful than the problems I’m having. I have a working Xbox X that I used my phone to set up now the Xbox ruins perfectly, the mobile app is still signed into my Xbox account. However my mobile app refuses to connect to my Xbox now and I just got hung up on before saying hello to the customer service rep after waiting for over an hour when the eta was 11 minutes. None of their resources help and can’t seem to get a live chat with a person and I’m unable to get back on the wait list for a phone call. The virtual assistant is equally as useless and those are only my Xbox account problems. I have a one drive on my laptop and computer that just flat out doesn’t work that I haven’t even tried to fix yet. I’m about to switch to PlayStation and Apple are this rate. So incredibly frustrated

1
Date of experience: Aug 26, 2024

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