I would give 000 stars if I could. This rep was a sales person NOT tech support. I have a brand new HP w/MS11 installed. I asked for help and was told I had to pay $35 + $17 for a total of $52!!! for ONE month's support. Shame on Microsoft. Doesn’t Bill Gates make enough money?!!! Does he really have to nickel and dime the (senior) citizens of this country to make more!? I told this rep 3x that I would seek help elsewhere and he continued to try to sell me! After the 3rd time, he said, "You won't get it for free!" Send him on his way - to a car dealership preferably in Columbia so his accent can be better understood.
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