In Feb 2024 I began to get email notices of payments having been declined by my bank referencing invoices that began with G0. When I clicked on the link in the email I was taken to my only Office account where there were no references to invoices beginning with G0—only E0.Over the last 6+ months I have opened many cases on this issue. I’ve followed many sets of instructions and have been repeatedly promised calls from escalation teams and billing. Those calls have never happened. The sequence of opening a case, following instructions, not getting straight or consistent answers, promises given and not fulfilled and the case is closed without resolution has been repeated over and over.It took months to find what account those invoices supposedly went to. Then I got a notice that “an” account had been closed per my request. I still have not been told which account that was.Then a few weeks later I got a notice that that was not actually the account that there was another account that those invoices really went to. Pending questions at this point:• Which account was cancelled and what is the reason given in the official records?• Which account were these invoices from and for what product?• When was that account opened and what records of activity on the account are there?The latest story is that before they can give me any more information I have to prove to them that I own “the” account…that would be the account that they claim I have that I have never opened or used. I have over 100 pages of documentation on this set of cases about this one issue. I would be glad to provide any additional information you might need to resolve this.
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