So I had a problem with my Xbox series X, the only way I can report the problem is on online chat, I was a trying to explain what the problem was (Xbox not recording) but it was not a person I was talking to but a computer, and it didn't understand what I was saying, I only said that my Xbox is not recording, quite simple to answer really. I ended up getting getting a call from a agent, he couldn't understand me, I was half way to explaining my problem and he cut me off, he put me on hold for 10 mins, I was then greeted from some one from Brazil, he did not understand a word I was saying and I did not understand a word he was saying.Is this really the customer service from Microsoft?I have a simple problem and want it resolved!
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