Microsoft wrongly charged my credit card for an Office 365 subscription. It has been impossible to get the charge reversed. Every time I contact a support staff they seem to understand that I should not have been charged. But they never actually return the money. Every time I contact them I have to start all over again with a new case reference OR INCIDENT REFERENCE number. Literally you have to explain the situation from scratch each time. Every time they agree to send me the chat transcript (upon my request) but they never actually do. Basically they make it impossible for you to get your money back and make you feel like a dog chasing its own tail. And recently to make matters worse you cannot even contact them by chat. Each time it asks you to login. And then asks you to login again and again. Can you imagine the world's top computing company with such crappy dysfunctional web pages. It is so frustrating and they will not ever return my money I think, so I have given up. It is simply not worth the headache. I will now look for Office alternatives. I HAVE GIVEN THE LATEST INCIDENT NUMBER TO SHOW THAT THIS IS A GENUINE REVIEW.
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