Beware getting caught with Windows 11 S which can cost you a lot of time and money to sort out.I bought a laptop for my wife - I read the blurb about how this S version is a solution not a problem (!!) The claim is that it can be easily and permanently turned-off with a simple procedure.However, this 'solution' becomes a major problem when their 'simple' procedure fails. I was stuck with a machine that could not load anything other than the small range of software 'approved' by Microsoft!So no Google, no Gmail, no self chosen anti-virus, no accounts program etc.. In short, a useless, expensive piece of junk.Although both retailers and Microsoft are well aware of this disaster facing a lot of customers, no prior warnings are given ( A big issue under Section 22 of the 2015 Consumer Rights Act) This is then compounded by discovering that because you don't discover the problem until late-on in the set-up, you will have loaded lots of 'personal information. Only then do you discover that the lap top cannot be returned! (Contravening Section 22 'Unfair Conditions and Section 62 'Early Returns' rights clause in the same Act).Retailers' Technical Departments can't/won't help, instead, passing the problem onto Microsoft, even though the same Act is clear that your primary contract is with the retailer not Microsoft, and it is for the retailer to sort out the problem if they did not forewarn you, before purchase.. Apparently, and I am a complete novice, you have to change the laptop's BIOS - not something that amateurs should attempt, as that could affect the Guarantee.For me the only way forward was to complain, refuse to accept retailer denials, be prepared to take legal action and get the retailer to accept the return on the basis of failure to comply with the 2015 Act.Time consuming, stressful, infuriating - Yes, yes, yes. But it probably raises yet another anti-trust issue for Microsoft as they market, as a benefit, allegedly another attempt at gaining a monopoly and controlling the software market.For us non-technical consumers, Microsoft needs to come clean and warn potential purchasers of the nightmare they face when the 'simple procedure to switch-off S, does not work.Conclusion: I did get my money back but it took two days, many fruitless phone calls, and seeking legal help.
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