This week after having first put my Microsoft Merchant Centre account on hold over an unpaid bill my store was suspended and all ads blocked. The reason given was breach of their egregious behaviour policy. The letter informing me of this mentioned a list of examples of things that would amount to a breach of this policy. However, I did not go on to say that my ad breached this policy by and identifying how it was breached in my particular case. I was permitted to appeal this decision. Something that twitter earlier in the week in relation to a similar incident did not do. Obviously without knowing the full reason for the suspension this was hard to do. However I did my best by guessing what the concern was. Today in upholding my suspension they failed to address the points I raised in my appeal all they did is repeat what was said about breach of the egregious behaviour policy. It seems that giving actual reasons for a decision so that a person can meaningfully appeal is not done.
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