I simply copied this review because it describes my situation perfectly. I had the same horrible expecrience and lost 5 games worth 200$+and all the game progress because microsoft out of all things can't even recover the accounts to their rightfull OWNERS!!!!TERRIBLE incompetent customer service.TERRIBLE incompetent customer service.I got hacked and the hacker changed all my recovery options without even knowing my password (session cookie).It's IMPOSSIBLE to get in contact with anyone competent in customer service and you get a wall of low-paid indian. My account was paid for and 20 years old. Their "security" systems will only secure a hacker, as I was able to recover my account myself but not change security information as I didn't have access to the fake email.I have talked to 5 different customer service guys who are all "microsoft ambassadors" and equally useless. Eventually CDOC got involved and all they did was lock my account completely and send me a mail with questions that had no correct answers as I never used my account for email.This company should be sued, do NOT trust them with anything!
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