microsoft.com

1.3
1.3 Based on 980 reviews

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orinot
My FILES are held prisoner by MICROSOFT

Out of the blue I typed in my registered pin to login to my PC and it eventually loaded windows but gave error message to say 'we were unable to sign you into your Microsoft Account'. My files are not visible and all my mail & folders gone.To cut a long story short - I went through multiple procedures of signing out and back in (passwords are all correct) , creating a 'local profile' and trying to disable Windows Defender (can't do this without administrator access) etc. None of these work. Complete waste of time.To make matters work - at bottom of Microsoft support page it says:"If you still can't sign in to your profile after these steps, we'd like to know."Well, when you click the highlighted link to open their feedback hub to 'let them know' it opens up a totally BLANK page.Useless !Updated 04/06So, after hours of wasted time revalidating my account, changing passwords and signing out and back in I was able to off load the pain to a Microsoft support agent via ‘chat’ (from my IPAD). After he also validated my identity he advised I would either need to reload windows (which would remove all my 7 years worth of programs) OR wait 30 days before I could access my data and outlook/mail folders. Pathetic - truly pathetic.

1
Date of experience: May 26, 2024

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