Terrible experience with getting customer support for a subscription that was charged without my knowledge. Passed around multiple people without any clear answer despite this will have occurred before, meaning they have no set policy so are just doing their best to give out as few refunds as possible - maybe they're struggling to pay their energy bills too...Sometimes it's hard not to use companies as big as Microsoft however there are many other tools out there now which offer everything MS do and more.If you're looking for a quick, free replacement for MS office you could try Notion or Coda.
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