If I could give negative stars, I would give a negative five. Absolutely beyond horrendous customer service. Impossible to speak to a human, the robots hang up on you, and there is no live chat function. We purchased a Surface Pro and a two year protection plan ("Microsoft Complete") - but the instructions on how to use this protection plan are not working. We should have a co-pay of $49 for repairs yet it shows $550! Even a giant can go out of business with such little concern for its customers.
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