Three years trying to remove a 'cancel at any time' subscription. The whole system is designed so you can never remove the subscription. Three years, calls, emails and even cancelled the card they were debiting. A WARNING to all, despite cancelling the card, they somehow can still access the associated bank account and re-started charging the monthly subscription again. As a side joy, they recently 'hibernated' my skype account assuring my credit (noted in the email from them) would be there when I used the account again. Opened it to call MS help line on my subscription trap problem...zero credit. Stolen again. This is straight out theft.
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