Terrible company to deal with from start to finish. Bought a microsoft surface 9 pro plus accessories from Microsoft directly, never again. Firstly delivery was a shambles - instead of sending everything in one package (like Amazon would do), they sent out 3 separate packages and managed to not deliver the computer itself.Then having paid for extended warranty, device isn't registered and you can't do it online.Then you try to get back to Microsoft Support - it just takes you round in circles, aimed to make sure you can never get anywhere..only way is to go via sales when (surprise surprise) they are suddenly happy to chat with you.Hours on multiples chats on 3 occasions, sent them order invoice multiple times, and they have still not attached the warranty (for which I paid an extra £300+) to the device - should be a couple of mouse clicks to do. You would have thought microsoft would be pretty good at software issues...they are totally hopeless.Will never deal with these muppets again.
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