Played throughout the night and left the room for about 15 min. Started to smell smoke and ran back to the living room to see my Xbox on fire due to the unit's electrical failure. Contacted Xbox and Microsoft - was promised a new unit sent to my home without having to send in the damaged console!What a great customer service, I thought! So I threw the damaged console away (why should I keep hazardous waste) and waited for a new Xbox! It never arrived though and after a few days I contacted customer service again - you don't get a a new console if you don't send in the damaged one they say, haha!Been a customer with them for 15 years, if not more. Owned every single console they have released and supported them no matter what and this is how they treat a customer! Very unprofessional and disrespectful! Contacted them again the other day, if they don't do anything I will sue them.
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