As a company we have a number of O365 business accounts.This allows 1TB storage per user in OneDrive and also the use of Sharepoint.When purchased several years ago, we set up retention policies which work fine. The problem is in the past couple of months, Microsoft have removed the ability to manage retention polices unless you upgrade to Enterprise, double the cost per person!The problem is when items are deleted, they are retained in an unediable folder where they is kept in accordance to the policy. This is OK BUT this still comes out of your storage limit. So where our policy is for 5 years as recommended and as we process alot of data, these protected retention folders are now taking up ALL our data so OneDrive is now unusable for most users and Sharepoint, although 'empty' is over the 1TB limit!So we are paying for storage we now cant use, even Microsoft support said this is unreasonable and adviced us to upgrade to £33pm per person or move to a competitor!To remove the ability clear these protected folders so the product is unusable is surely illegal!!!
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