I’ve dealt with a lot of companies and issues over the years, but I’ve honest to god never have experienced as horrid of a time with Microsoft and their CS.I recently started using my Xbox after months away from it. Had some issues pre-ordering a game and was told to contact support. At first, these agents wouldn’t tell me a thing, other than they wouldn’t be able to restore purchasing access; no reason why.After speaking to a plethora of people, I finally found an agent who told me what the hell was going on. I tried pre-ordering a game too many times, and it set off their security. A regular occurrence and a typical fix, he said. Assured me that after re-escalating it again, that everything would be restored.This same agent told me that if it was rejected for whatever reason, to respond to his email so that way we could stay on top of it. Welp, this same agent emails me a few hours later with total amnesia and said there was nothing that could be done, a complete 180 from what was originally said.A file a complaint with the BBB, they respond and I get a call from someone, Heather P, at Microsoft in WA claiming they’d take over my case to help…aka they’d be doing absolutely nothing differently. A few days later, I get the same copy and paste response from her that I got from other agents. I spent an hour of my time on the phone with her, giving as much information as I possibly could, only to have it wasted. Ending it with a ‘Thank you for being an Xbox Live member.’ When I can’t even use their services…This has by far been the most stressful month dealing with them. I’ve never seen a more incompetent system of support. As it stands, I’ve never had a history of suspensions or infractions with my account, and even with this current problem, I still don’t. Yet, they can’t come up with a legitimate reasoning for messing with my account.In the end, I have zero issues with this outcome, as I don’t plan on purchasing anything from them ever again. I’ve been a longtime user and customer for years, and this completely put me off of them for good.
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