I have been locked out of my account for reasons I don't even know. I've had this email account for almost 30 years and they've decided to just lock me out with no warning, notifications or update. I can't get hold of CS because it requires me to log into my Microsoft account which I can't since my account is locked. I really don't know what to do and I have important emails coming through. I keep completing the form and waiting 24 hours for a new request, nothing is happening. The frustration is based on lack of communication- very very disappointing!
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