microsoft.com

1.3
1.3 Based on 980 reviews

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Microsoft Surface Pro 4 Swelling Li-ion Battery

My Microsoft Surface Pro 4 purchased in 2016 has just popped its screen due to the Lithium Ion battery swelling. Apparently a well known problem in the Microsoft customer forums for this and other models of the Surface. I am disappointed that I never received any communication/recall from Microsoft in respect of this well known issue as it is apparently a potential fire risk. I am picking up a new HP laptop on Saturday and will need to scrap the Surface Pro even though it is still working.

1
Date of experience: Sep 21, 2023

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