Took my £2.5-£3k laptop - a Surface Book - 512GB i7 16GB with GPU - that was happily brought in 2006/07. A few months ago it just randomly stopped switching on - I took it into the flagship Microsoft Store in the UK, Microsoft Experience Centre,London, 253-259 Regent on 5 July 2023, and was told by the store staff and the manager i) MS do not support this product (their own laptop product), however expensive and the only option was a full replacement at my cost, ii) I am "extremely lucky" the laptop lasted so long as they only tell their customers to expect one year of usage and everything else is a bonus!! What a joke it was. There was no desire to retain me as a customer, try and upgrade me to a newer laptop at a discount or for free given they can't fix my very expensive machine (no attempt to fix either as it is too difficult to open up!). Terrible and will not be trusting nor buying an MS laptop ever again.
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