There are plenty of messed up examples I could give but the two that come to mind are; 1, I purchased a permanent edition of microsoft office because I didn't want to constantly re-purchase it every year or two, and I got to use it for almost 2 months before they decided I didn't have the license and deleted the proof that I purchased it from their system while saying "if you can prove you purchased it we can let you use it again". They didn't accept bank records, didn't save the proof on one drive despite me taking a screen shot, and refuse to check their records. Each of these attempts took nearly 8 hours each to get ahold of a support that could do anything (though considering they did nothing saying they could do something might be giving them to much credit). I have the proof on my older computer but it also has Thousands of files. I'll get it someday and it'll probably take 16 more hours. 2, I recently needed support from microsoft because they were holding my outlook email hostage because my onedrive was full. The tools provided to make space yourself are set up to make it take Hours to find, figure out, and use (And I'm a Tech...) Anyway support showed me where to find one drive, but also snuck 3 (3 that bitdefender found) trojan virus programs onto my computer. One of them was making it impossible to use chrome which is what alerted me to there being an issue. It was their official support, I got to them from outlook. These are the 2 most recent issues I've had with them but far from the only issues. I just don't use or trust them much so I limit what I do with them.
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