9 days ago I try to log into my computer(which runs windows 10). An automated message appears saying that I have to change my pin, which p#sses me off but I did it. Logged in with the new pin and made a note of the new pin. Comes next day and the new pin isn't recognized, try again with the same result. Press forgot pin, to get a recovery code..problem is I no longer have that number. I have a hotmail address though... I type that in, but unbeknownst to me, the keyboard type for microsoft is different than the keyboard type I normally use, so where I am pressing #, it is typing £ , which I don't see because its a password, rejects it a number of times and locks my comp. Now I call customer support, I tell them the problem, but it seems because I have 2 emails connected to My name and the email for the comp is different to the my profile , ( they can see that both accounts are mine and connected) , they can't give me information about my hotmail account ( the email of which I have not accessed for years). So trying to get into my hotmail account gets locked up too. I fill out a recovery form which has questions about when I opened my hotmail account...then first pet...then the most recent emails I have sent from the hotmail account and the subject...did I mention I hadn't used it for years? Fill out the form and nothing...crickets..the guy I was talking to said that it can take 24-48 hrs...5 days later no email.. I call again, this time I get told by the person...just fill out multiple account recovery forms....same as before...this time I get a reply,basically " we don't think you are you. ". The system is automated...the support staff can't do anything....I fill it out again...sorry, wait 24 hrs and try again because you put in too many forms . So I can't log into hotmail, they can't send me a recovery code... Useless... I was so p#ssed off I didn't recieve todays incident code...
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