microsoft.com

1.3
1.3 Based on 980 reviews

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Hilda R.
Unacceptable Incompatibility of Windows 11 with High-End AMD Ryzen Threadripper Processor

Dear Microsoft,I am writing to express my deep dissatisfaction regarding the incompatibility of Windows 11 with the high-end AMD Ryzen Threadripper 1950X processor. This processor, renowned for its premium quality, was purchased at a substantial cost of over 1000 euros a mere six years ago. It is utterly unacceptable that such a powerful and prestigious processor is now deemed incompatible with your latest operating system.I would like to bring your attention to relevant consumer protection laws, specifically within the European Union. According to Directive 1999/44/EC, Article 3, consumers have the right to receive goods that are in conformity with the contract, including goods that are fit for the purposes for which goods of the same type are normally used. In light of the high-end nature of the AMD Ryzen Threadripper processor, it is reasonable to expect continued compatibility and support with new operating systems.The exclusion of this premium processor from Windows 11 demonstrates a lack of consideration for the needs and investments of consumers. It undermines the confidence placed in Microsoft's commitment to providing a seamless and forward-thinking computing experience.I strongly urge Microsoft to rectify this issue promptly. As a loyal customer, I expect a company of Microsoft's stature to prioritize the needs of high-end users and ensure the compatibility of their products with the latest operating systems. Failure to address this matter will undoubtedly leave me and other consumers with a sense of dissatisfaction and diminish trust in your brand.I request a swift response detailing the steps Microsoft intends to take to resolve this issue and ensure future compatibility for high-end processors like the AMD Ryzen Threadripper 1950X. It is imperative that Microsoft upholds its responsibility to deliver reliable and inclusive software experiences for all customers.Cordially,

1
Date of experience: Jun 05, 2023

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