I wasted 5 hours today trying to get ahold of a human to solve my account lockout issue. Had to use CGPT to find the phone number (it is hidden like the holy grail) & when I called it I got a recording telling me to use the website….which I tried/failed…hence why I need to speak with someone. When I finally did get a human (by spamming the chat bot with “live agent” as a reply to every prompt for 15 minutes) he told me to fill out the form that I already filled out….
On top of that…for a tech giant, the AI customer service is literally the worst I’ve ever seen. It’s should be called “Artificial Moron”. Way to showcase your bunk technology.
All because I just wanted to log into my Xbox & play Skyrim. I recently lost my passport & replacing that was far easier than logging into a gaming console!!!!
Most likely will never buy a MS product again. You just made a PS customer.
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