This has been one of the worst customer support experiences I have ever dealt with.
I was charged for an Xbox Game Pass subscription unintentionally. I attempted to cancel it immediately and request a refund, yet the request was automatically denied without any clear or reasonable explanation.
What is even more concerning is the complete lack of accessible support. The phone support option is unavailable. The system repeatedly says “try again later.” The live chat option is either hidden or impossible to reach. It genuinely feels designed to prevent customers from speaking to a real human when billing issues occur.
For a company of this size and reputation, this level of inaccessibility is unacceptable. When a subscription is activated by mistake and canceled quickly — especially without meaningful usage — refusing a refund and blocking access to support reflects extremely poor customer care standards.
If this issue is not resolved properly, I will have no choice but to escalate this matter further and formally report the billing dispute.
This experience has seriously damaged my trust in the platform.
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