The stethoscope I ordered got damaged during the engraving process. It was the last one they had in stock in the colour I chose. I received an email informing me of this. I could either wait for stock to return which was going to take a few weeks, cancel the order or choose another colour. There was no gesture of goodwill made for the inconvenience. I then received a phone call from the team and I expressed my disappointment to which they said no discount can be given as per the manager and were pressing me to select another colour. The colour I had chose was in stock with other retailers at the time of my order and is now out of stock in many places leaving me in a difficult situation which I believe does warrant some sort of gesture of goodwill as the fault was on MidMeds side and they should have done more to redeem their error. A stethoscope is more than just a tool – it’s a very personal part of a clinician’s identity, and choosing the colour is something many of us put real thought into. To have my chosen colour broken and then be told simply to pick another without any gesture of goodwill was really disappointing. It was not until I said I would like to cancel the order and will be leaving a bad review that almost immediately a £10 discount was offered. In the end I cancelled my order as I found the customer service quite distasteful.
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