Website stated order will come within 5-7 days - took nearly 4 weeks before the order came. Then the wrong appliance came as their website illustration was wrong. Reordered the correct one and then that took another month to come. Then there were issues for them to collect the order - bear in mind I had to pay £8.50 for them to collect the wrong order although it was due to their illustration being wrong. I needed the appliance for patient care in a hospital setting and it took nearly 2 months for the appliance to come. Gave 2 stars only due to the fact that the customer service was great - thank you Gabby and Tina for your support during the stressful period.
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