Originally promised a 5-7 day delivery, my order was delayed and arrived after nearly a month. The appliance I received was incorrect due to a misleading website image. After placing a new order, it took an additional month to arrive. Returning the wrong item incurred an £8.50 fee, even though the error was not mine. This delay was particularly challenging as I required the appliance for patient care in a hospital setting. Despite the lengthy wait of almost two months, I was impressed by the fantastic customer service. Special thanks to Gabby and Tina for their invaluable support during this challenging time.
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