Avoid this company – extremely poor customer service.UPDATE: Despite their response below to my initial review-I have corresponded with them appropriately a dozen times. With every few emails adding 5% additional compensation- currently at a grand total of 25 %. Their email responses are plagued with spelling errors and and they glaze over specifics. I wish I had done my own due diligence before ever purchasing from them. The time and effort it has involved with zero result is mind numbing.Below is my original review.I have done a great deal of online shopping over the years, and this has been the most unnecessarily stressful and time-consuming experience I have ever had.The dress arrived slightly damp with an odd fish-like odor — issues that are impossible to properly capture in photos — yet I was asked to provide “evidence.” The colour was also completely different from expected and unsuitable an upcoming wedding in July.I contacted them within 24 hours of the dress being delivered- the dress is unworn, and I even offered & expected to pay return shipping to their office in the USA- but there’s no actual address available. Despite being within their return policy, their latest offer is just 20% compensation and that I keep a dress…..that is of no use to me. I am still requesting a full refund but not feeling that they’ll honour their policy.
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Discover beautifully crafted women’s suiting for every moment – suit sets, blazers, skirts, accessories & more. Sleek, polished, and versatile styles for the workplace, business meetings, formal events, and everyday refined chic.
