I’m very disappointed with my experience shopping through Miinto. I ordered the same product twice, and both times Miinto’s partner store in Spain sent me the completely wrong item. I even attached photos of both incorrect deliveries to customer service, yet all I was offered was a standard return — no real solution.What makes this especially frustrating is that customer service refused to acknowledge that this is their responsibility to fix. I didn’t receive what I paid for, twice, yet I was repeatedly told that they “can only help with a return,” instead of sending the correct product. This is basic customer care, and something I would expect any professional retailer to handle properly.After two failed deliveries, a lot of wasted time, and no willingness to correct their mistake, I can’t recommend Miinto to anyone. If an issue occurs, you’re left to deal with it on your own.I hope Miinto takes responsibility and improves the way they handle cases like this.
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Miinto er en global moteplattform som forener verdens best kledde mennesker med et unikt utvalg av premium, luksus og håndplukket lokal mote. Ettersom Miinto er en markedsplass eies det ikke eget varelager, men i stedet blir hver bestilling nøye oppfylt av lidenskapelige mennesker som jobber i verdens beste motebutikker.
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