I have ordered jacket from Miinto that was send from other country with dhl express , i got message 16october that my pack is ready to pick up at dhl self service pick up point at one of narvesen butik in Bergen , I went to pick it up and wrote PIN code I got in sms ,my name and at last my signature after box opened but it was empty inside , men who owns this narvesen where was dhl boxes sow that it was nothing inside and agree to be witness . I contacted Miinto but they answear that I signature so they can’t help me , but I explained to them that I had to signature before I could open box so that is not proof and I tald them to call to narvesen store since the owner sow that I didn’t receive anything .I had to come back to narvesen store and get written letter from the owner there who confirmed that he sow there was no package ,after that they answeared 30th of October they will look at it again, but I still didn’t got answear from them since then , I tryed to contact them many times but still no answear .I have contacted DHL 16th October and created case for lost package, they could not truck it so they sayed seller have to send them reclamation and give me my money back or send new item ( since is a seller responsibility to deliver my packed )I have contacted DHL today (26 November ) again and they sayed miinto haven’t contact them yet .Very bad customer support 😩
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Miinto er en global moteplattform som forener verdens best kledde mennesker med et unikt utvalg av premium, luksus og håndplukket lokal mote. Ettersom Miinto er en markedsplass eies det ikke eget varelager, men i stedet blir hver bestilling nøye oppfylt av lidenskapelige mennesker som jobber i verdens beste motebutikker.
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