I had a big problem with returning a low-quality product, boots. After wearing them for 3 days, the leather started peeling off. This is a full refund, I am sure that the boots came to me with a defect. No one except Matylda helped me for 3 months, even the store that sent the shoes sent me away! If it were not for Matylda, I would have filed a complaint against you with the Consumer Rights Society, I have already filed an application with them and they were on my side! Matylda is a super professional and you should give her a bonus and promote her and have her teach your irresponsible employees how to communicate with customers and how to solve problems!
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