The website and app create a very frustrating experience when trying to book an award. In addition to the poor experience, constant captcha and OTP prompts appear in inappropriate situations (these should only be used when placing an order). Recently, searching for available awards resulted in a chaotic page. Why doesn't the company consider overhauling the entire IT team that designed this platform? Ideally, the IT team should work hard to ensure users have a smooth and pleasant experience. Unfortunately, the philosophy here seems to be the opposite. Is this intentional to make it difficult for customers to use their miles, even at the inflated levels required?
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