The website and app provide a frustrating experience when trying to book an award. Along with the poor experience, constant captcha and OTP prompts appear in inappropriate situations (these should only be used when placing an order). Recently, searching for available awards resulted in a chaotic page. Why doesn't the company consider replacing the entire IT team responsible for this platform? Ideally, the IT team should strive for a seamless and enjoyable user experience. However, the philosophy here seems to be the opposite. Is this intentional to prevent customers from using their miles, even at the inflated levels required?
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