A COMPLETE WASTE OF TIME.
After investing in business class flights to a distant location, we earned a significant number of air miles (though I wasn't credited for a leg of the journey, despite having a boarding pass, seat selection, and being on a subsequent flight!). With no long-distance plans in sight, I decided to exchange the miles for a gift card. The process went smoothly, and I received an 'order confirmed' message. However, after a week without any updates, I checked the 'order status' and found 'no order for that number.' I reached out to the support team and was informed that it was 'cancelled by the company.' I messaged them, but got no response, so I tried to reorder the card, and the EXACT SAME ISSUE OCCURRED. I can't believe how poorly this was handled...
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