SO, I rearranged for the Carer to travel all the way to the property for collection today, was given a timeslot of between 2.00 to 2.30, carer turns up at 2.45 (after travelling from her other job) to the property - delivery man leaving drive and refusing to turn back to collect ALL OF THE NHS EQUIPMENT. Whatever you do try not to use this company. Total confusion on deliveries and collections. They can only offer 9.00 to 6.00 p.m. for any collections or deliveries, which is not helpful if you live 45 minutes away from the property. Insisting on someone being in the property, even though the property is now empty due the patient being in a nursing home, but we have a key safe which they have used before but now suddenly decided its against company rules to enter a property (to collect of of the equipment) without someone being in the property. This should have all been done last week but after chasing with emails they decide to call and telling its its tomorrow or nothing, and if not tomorrow then we need to wait for another two weeks.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
