millbrook-healthcare.co.uk

Dying father

I am sat right now by my dying father, his dying wish is that he passes away at home. The discharge process has not been simple thanks to Millbrook Healthcare. We were told that somebody needed to be at home yesterday as the bed was being delivered after 1pm. It did not arrive so I sat on hold trying to chase it’s imminent arrival. My brother waited at home and could not visit his dying father on this day. Then we were told the delivery would be the following day and my somebody had to wait at home to accept it. This was an urgent referral due to the fact my dad literally has days/hours to live so I assumed he would be made a priority the next day, sadly this was not the case. By 3pm and several phone calls from family members the bed had not arrived. I do not like to speak out of term on the phone however when I was told we’d have to wait til 5pm I did become very cross. In the meantime the ambulance arrived to collect my Dad however we could not transfer him until the bed arrived. Again my brother has wasted yet another day from visiting his dying father. The bed did eventually arrive and the driver said that this delivery had been put on the end of his list as an ‘extra’ one so I can only assume that Millbrook stuffed up. This whole ordeal has been extremely traumatic for us as a family and has made the inevitable passing of my father so much worse for us. It’s now 7pm and I am still waiting for an ambulance to become available to transport him home. Whether my dad makes it home or not is Millbrook’s responsibility and as a healthcare company you should be ashamed of yourselves. End of life care should peaceful however due to your companies incompetence you’ve managed to make things so much worse. If you are a healthcare provider considering using this company for patient care I strongly advise against it for the safety and sanity of your patients.

Date of experience: Apr 23, 2025