Appalling at keeping appointments and managing kit delivery. My Mother had been awaiting some kit to adapt her front door step. Each time a part has come in they have called to arrange a date to come in two weeks hence. My aunt takes a dau off work to meet them as my mother cannot answer the door and they then ring up on the day saying that they have the wrong part. Each time my Aunt has lost a days pay because Millbrooks management don’t appear to check that it is the right part at time of delivery prior to making the appointment. My Mothers local authority are using public funds to engage Millbrook who seem to demonstrate absoloubt contempt for the people they are supposed to be serving. Their complaints number is just a voicemail that they never respond to and Management make themselves too important to speak to someone and callbacks never materialise.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
