We lost our mum and needed the equipment collected. When I gave the call handler a list. Which was a bed, rails, commode, tracking system slings etc. I think my 6 year old granddaughter could work out that someone had passed away. Having to repeat myself. It was heartbreaking. No compassion. No thought that it would be a 83 year old husband trying to return the equipment. Very insensitive and unhelpful. Told couldn't help me regarding tracking etc I would have to go to a different department. That took two days of trying to contact. Today put on hold to ask what time equipment will be collected41 minutes on hold so far. If this was my dad dealing with it. He would have had a break down. Absolutely disgusting. Spoke to call handler eventually and complained. She told me only two people on to deal with calls. Asked for managers name to complain. Basically, Told me jobs were available. But no one wanting the job. Told me to go to website and complain. Got to say technician who did turn up to remove the tracking. Excellent work and excellent manner. People like him hold the company together. If the tracking technician had a star rating I would give him 5 🌟. BrilliantGet a grip Millbrook care and put people on your phones.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
