Unable to leave a zero star review, this company are the worst I have ever had the misfortune to have to deal with, they have been ‘dealing’ with my son’s DFG for bathroom adaptions and a door and entry system to our house since July 2019, yes, that’s right, it has taken over two years and constant chasing for this incompetent bunch of people to do very little, how dare they take 17% of the grant for causing such stress. They took so long to authorise the grant that the quotes were out of date, they awarded business to companies who had be never been to our house or discussed my sons individual needs, the only company that did come and quote, weren’t awarded the door contract. They have lied and caused so much stress, the company they subcontracted out to Fedex design limited FDL are no better, no communication, they attached a shower table to the wall without load testing it…. consequently it came away from the wall with my son on it!!!! The company given the door contract arrived to fit it 18th August and surprise... the door ( which they measured 5 separate times by 5 different people) was the wrong size and wasn’t a disabled threshold!!!! Since then I have had 1 phone call to say they can’t tell me when it will be done , blaming Covid for delays. I don’t doubt they are now experiencing these delays, however, had they done the work when they should have we would have been done and unaffected. As it is my 14 year old son asked for independent access to his own house and having just turned 16 still doesn’t have it. We’ll done Millbrook ( slow hand clap) you are a disgrace
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
