millbrook-healthcare.co.uk

Beyond unhelpful

I would say hit them where it hurts and leave a poor review on a social media review platform like trust pilot however Millbrook already has so many one star reviews that one more is not going to make a blind bit of difference.So the story behind my one star review. Recently Millbrook provided me with a replacement bath lift after my old one gave up the ghost. However, the replacement was not like for like in that the old had a cover fitted to it whereas the replacement did not. In fact the replacement was a bit of cheap plastic that when sat on in the water offered no traction whatsoever thereby allowing the user to literally float away. In other words the replacement was not fit for purpose!Not so difficult to understand right? Not unless you’re a Millbrook committee member. When I spoke with the OT department in my council about this (as they were the ones who appointed Millbrook) they said Millbrook refused to provide a cover for the bath lift unless they (Millbrook) spoke with my carer as to how I transferred on and off the bath lift. When I asked what the hell a bath seat cover had to do with how one transfers on and off a bath lift, nobody could answer me. So in the end I refused to agree to such a such a discussion - both out of principle and consideration for my carer as I did not want her put on the spot ... and also out of sheer stubbornness as their crackpot stipulation made no sense whatsoever.I repeatedly explained to these mentally challenged health care providers that a bath seat cover has absolutely nothing to do with how one transfers onto a bath lift. When asked to explain their reasoning to the contrary, nobody, not one person could explain to me otherwise. Yet, Gd help us, these people wrote the book when it comes to bureaucracy. Get this..they have a committee of 12 people! to decide whether or not to approve a £50 bath seat cover! They obviously have nothing better to do with their time.In the end, it became a power struggle with Millbrook saying they would only provide a bath seat cover if they could speak with my carer and me for refusing to allow this - both out of principle and consideration for my carer as I did not want her put on the spot. To my mind their pig ignorance flew in the face common sense and logic. As they say common sense ain’t all that common lol. End result meant purchasing my own cover and to hell with these bureaucratic bird brains.My experience with occupational therapists in general has taught me that more often than not they are people of limited intelligence who think that just because a person’s legs might not work brilliantly their brain doesn’t either. With me they learn very quickly that not only does the brain work but the mouth works even better lol.UPDATE Extraordinary, just unbelievable! The day after I published this review I received a call advising that Millbrook were now going to be removing the bathlift altogether! Talk about spite, these people have it in spades. I shall be glad to have done with these eegits and return their equipment with pleasure and have NOTHING more to do with them EVER again.

Date of experience: Sep 24, 2021