Millbrook is an absolute useless organisation. There is always a constant cancellations of meeting their appointments and delivering or pick ups. My mother passed away in August 2021 and i arranged a pick up of the hospital bed and other equipment back on the 13 August 202i, they stated they could only fit me in between 1pm to 6pm which was not convenient for me but reluctantly i agreed and changed my plans for that day, the date was for the 6 September. Yesterday, on the 3 September 2021 Alice from Millbrook rang me at 8.39am to inform me that they could not come to dismantle and pick up the bed etc with no reason given and that it would have to be the following day at 1pm to 6pm. I refused and stated that i needed a morning pick up. Alice said no, but would ring me pack. Alice rang me back at 10.16am and stated that she spoke to her manager and said that only 1pm to 6pm was available. i stated that i did not accept or agree with this. Alice said fine and the call was ended. This is not the first time this has happened, but whilst my mother was alive who i was looking after for nearly 11 years 24/7 on my own i had no choice but to agree to their excuses, but no me. Even when they came to check the bed and air mattress, he stated that the serial number of the mattress does not match the serial number on the mattress, so he did not give a certificate for the mattress but just for the bed. Was anything done about this, NO.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
