There are numerous replies from Millbrook below, similar to their reply to me, stating “Can I politely ask you forward some more details regarding your concerns, including the service user's name and postcode to Feedback at millbrookhealthcare.co.uk (not permitted to enter email addresses on Trustpilot) and I will be sure to look into this for you as a matter of urgency”. Feedback at Millbrook were made aware of my issues many weeks ago and they have not been able to resolve the issue despite numerous emails and telephone calls.There is an issue with their supplier, Appello, and Millbrook have told me to contact their supplier. Millbrook seem to be unaware that as my contract is with them it is their legal responsibility to resolve issues with their supplier. Perhaps I’m being too kind saying that they are unaware, it seems more likely that they choose to ignore their legal requirements and that they are happy to accept their abysmal customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
