My father needs equipment delivering before he can come out of hospital. Millbrook texted me to arrange this and I telephoned them back (three times as they never returned calls as promised) and arranged the delivery for a Saturday. I had dealt with Millbrook recently and knew that they did not always deliver as promised so when they had not appeared by 3pm I telephoned and was told that they had two drivers off sick so they had more deliveries than normal but they would definitely come. I rang again just after 4pm to be told that actually they had telephoned my dad at 2.19pm who had refused delivery. My father has been in hospital since January and obviously it was inappropriate to telephone him as he would not know the arrangements and at no point on this occasion had they been given his number, I presume they must have obtained it from another delivery. On speaking to my father later I discovered that he had not refused delivery but had quite accurately said that he had not known if anyone would be in. The hospital and I both applied pressure pointing out that my father cannot be discharged until this equipment is provided and that I had travelled a five hour round trip to be there and accept delivery but to no avail, the driver flatly refused to deliver that day. I suspect he or she had too much to do due to the other drivers being off sick and was looking for an excuse to miss a delivery. Now I have no idea how the equipment will be delivered or when as I cannot trust Millbrook to arrive when they have made arrangements. I am absolutely disgusted.
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