Disgusting Absolute joke Wouldn’t even give them 1 star My mother in law is terminally ill and has one of their beds Well tonight it developed a fault I called them at 9pm to arrange an engineer Was told someone would call me with an ETA 2 hours passed and nothing Called again Was told they can’t get hold of the engineer who is on shift The time frame for the call out is 4 hours 4 hours go by still nothing Call them again We can’t get hold of the engineer It’s been escalated to managers Not good enough My terminally ill mother in law is sat in tears in her chair because she wants to go to bed and can’t Another 2 hours pass so we are now on 6 in total Call again We are trying to source an engineer we are so sorry Total and utter shambles Can’t believe the NHS use their services No one calls to update you , nothing I’m lividCall again this morning 10 hours have passed To be told we have escalated it to the manager once they respond we can take it further I’ve had zero sleep at this point I put my mother in law in the bed at 4 this morning as she was so upset sat in her chairEvery 20 mins the alarm goes off on the bed keeping her awake aswell I finally get a call from an engineer and he was so kind He gave me an ETA and arrived on time with a new mattress He said he hadn’t any calls until this morning and when he received the job he called me straight away He was a lovely guy and they don’t deserve the abuse they get from disgruntled customers because of the way customer service deal with problems The place is a circus
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
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