Equipment delivery was booked by the NHS and failed to arrive, contacted them and they had no record of equipment. I also had a pickup scheduled which I had arranged, queried this and they had no record. Rearranged for the delivery and pickup. They didn't show up. Contacted them and once again they claimed they had no record. Tried to re-book again and the person said they needed to talk to their manager and wouldn't re-book. They have a monopoly contract and are abusing it to the detriment of vulnerable people. Terrible company and they should be ashamed of themselves treating desperate people this way.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
