If I could give this a lower rating I would does not even deserve a single star.The service is unjustifiably disgraceful. No care for others well-being. Ashamed this company is representing our NHS. I support a lady with a specialised wheelchair not only countless times has the parts had so many faults the time for these repairs to be completed where unexscusable. Now for the last few months her leg became swollen, raising it time and time again to establish the cause of this all medical procedures showed nothing. Medical professional and staff members were adamant her chair was causing her to be in so much pain as the fitting and shape was not suitable. After requesting Millbrook get her in to alter positioning, as an EMERGENCY appointment, she gets offered an appointment 4 MONTHS later. Colleagues phoning saying it needs to be dealt with far sooner, get told they only run these clinics every 3 weeks and there’s nothing they can do. Now your expecting someone to live in worsened pain day in and day out, like an animal, showed no care or empathy. To me an emergency is an emergency and 4 months or 3 weeks is disgraceful. Would you be happy if your family member had to sit in this pain crying all the time, especially knowing the pain can be minimised if not stopped I THINK NOT. Disgusting does not even describe this company and there attitudes.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
